Refund and Returns Policy

At RGB LOGIX, we value our clients and strive to provide exceptional service. This Refund and Returns Policy outlines the conditions under which you can request a refund or modification for our services.

1. When You Are Eligible for a Refund

You may request a refund under the following circumstances:

• If we fail to deliver the agreed-upon service.
• If technical errors result in double charges.
• If you cancel your order before we start working on it.
• If we cannot fulfill the promised scope of work.

Please note that refunds do not apply once we have delivered a service, transferred digital assets, or completed a consultation.

2. How to Request a Refund

Follow these steps to submit a refund request:

1. Contact Us – Email info@rgblogix.com within 7 days of purchase.
2. Provide Details – Mention your order number, service details, and reason for the request.
3. Review & Approval – Our team will evaluate your case and respond within 3-5 business days.
4. Processing the Refund – If we approve your request, we will process the refund within 7-10 business days via your original payment method.

3. Modifications and Revisions

Since we provide digital services, physical returns do not apply. However, we do offer modifications and revisions under the following conditions:

• If the service does not meet the agreed specifications, we will provide free revisions within the original scope.
• If you request changes beyond the original agreement, we may charge an additional fee.
• You must request modifications within 14 days of service delivery.

4. Non-Refundable Services

Certain services do not qualify for refunds, including:

• Monthly retainers are non-refundable.
• After the delivery of the projects.
• Conducted consultation or strategy sessions.
• For any service that is started, the amount is non-refundable (circumstances apply)

5. Cancellation Guidelines

• You can cancel your service within 24 hours of purchase for a full refund, provided we have not started work.
• If the service execution has already begun, you may qualify for a partial refund, depending on the completed work.

6. Resolving Disputes

If you disagree with a refund decision, follow these steps:

• Email info@rgblogix.com with details about your concern.
• Explain the issue and provide any supporting evidence.
• Our team will assess your case and respond within 5-7 business days.

We are committed to finding a fair resolution that benefits both parties.

7. Contact Us

For any refund, return, or cancellation inquiries, please reach out to us:

📧 Email: info@rgblogix.com
📞 Phone: +92-324-454-9683
🌍 Website: www.rgblogix.com

By using our services, you agree to the Refund and Returns Policy stated above. RGB LOGIX may update this policy at any time to ensure compliance with industry standards.